Sleningford Watermill Caravan & Camping Park - Terms & Conditions

TERMS & CONDITIONS

Introduction.
Sleningford Watermill Caravan and Camping Park is a privately owned Park catering for touring caravans, motor-homes, trailer tents, folding campers and tents. Our visitor’s enjoyment and safely is paramount and we therefore ask you to read and agree to the following terms and conditions before proceeding with your booking.

The management reserve the right to evict immediately, any person or party who contravene these terms and conditions, including the rules and regulations, or who in any other way cause a disturbance or nuisance to others on the Park. In these circumstances, the holiday ceases, without refund or discussion and we shall not be liable for any extra costs incurred.

Access Statement and Policy.
We hold an Access Statement on Park which describes the facilities we have to offer on the Park. This can be sent to you on request before you proceed with your booking.

Booking Conditions. Please read Carefully

• Sleningford Watermill Caravan and Camping Park accepts bookings from families, couples and singles. We DO NOT accept bookings from groups unless booked through a recognised organisation or association.
• We require a non-refundable deposit upon your booking being confirmed, within 7 days of that confirmation or immediately on receipt of confirmation if the holiday starts within 7 days. If a deposit is not received, the booking will be void.
• All bookings are to be pre-booked please. One night stays are only accepted between Monday and Thursday.
• In the case of multiple bookings, for example, three family tents wanting to pitch next to each other, we will provisionally reserve the appropriate number of pitches for an agreed time but will re-let any un-booked pitches after that time has lapsed or when no deposit has been received.
• We do not accept more than two large groups (more than 6 pitches for each group) on the Park at any time.
• We reserve the right to refuse any booking without giving an explanation.
• Bookings are to be made by email, post or, by telephone, when no access to the internet is available.
• A booking form is to be completed by a person using that pitch to ensure they read these terms and conditions before booking.
• Tents over 5 metres wide will only be accepted on electric pitches subject to availability and will be charged for 2 pitches. No large tents on electric pitches over Bank Holidays.
• Any alterations to a booking should be reported to the Park, ideally before the start of the holiday or when booking in at Reception. Any unauthorised changes or additions may result in the booking being void and the party being evicted from the Park, without refund.
• At least one person for each pitch booked must be over 18 years of age.
• The number of people must not exceed the berth of your tent.
• Additions to bookings, either on arrival or during your stay, may not be accepted unless these additions were mentioned in
  'additional details' on your booking form.

The Price of your Holiday
Once your booking has been confirmed and a non refundable deposit has been received, the price of the holiday will not be subject to change unless the rate of VAT changes. However, any additions to your booking will be chargeable, as will any nights booked that were not used. For example, the booking is made from Friday night but you arrive on Saturday morning. You are still required to pay for Friday night.
The balance of your holiday is payable on arrival to the Park. You must report to Reception before pitching up even on non electric pitches.
The prices listed include VAT

Cancellation of the Holiday by You
You may cancel your holiday at any time. Cancellation will be effective on the date it is received by the Park. The deposit is non refundable and, only in certain circumstances and at the discretion of the managers, transferable to another date within the same season. The deposit is non transferable in any circumstances if the cancellation is made within 2 weeks of the start of your holiday. No refund will be given if you need to leave the Park earlier than your scheduled departure date.

Cancellation or Change of your Holiday by Sleningford Watermill Caravan and Camping Park
If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to full refund of the money you have paid.

Rules and Regulations
By making a booking with us, you have entered into a contract in which you undertake, on behalf of yourself and the people in your party, including Day Visitors and children, to adhere to the Rules and Regulations giving out when you report to Reception to book in. Please ensure that you read these as anyone found breaking any of the rules may be asked to leave the Park without refund.

Health and Safety – Full Policy available at Reception

• There is a 5mph speed limit everywhere on the Park.
• All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance. Caravans must be fully insured by the owner.
• The Highway Code applies to the roads on the Park.
• No commercial vehicles are allowed on the Park without the permission of the managers. This includes towing vehicles.
• No recreational vehicles or motorised scooters are allowed on Park with the obvious exception of mobility scooters.
• No mechanical or repair work is to be undertaken on the Park unless being carried out by the AA, RAC or similar organisations.
• A maximum of 2 vehicles can be parked on a pitch and this is subject to available space. Other vehicles such as trailers or boats may need to be parked in the main car park at the owners risk.
• The river is used by anglers, canoeists and families. Please be aware that moving water is always dangerous, whatever the level, and you enter the water at your own risk. Children especially must be supervised at all times on the Park. Restrictions of the River Access Agreement need to be adhered to at all times. A copy is displayed near and in Reception.
• Organised canoeing activities must be agreed to with the managers of the Park in advance of the event in order to check availability. If no contact has been made to the managers of the Park prior to an event, they reserve the right not the allow the activities to take place on the Park. The leader of the activity must also provide a Risk Assessment for each visit to the Park although receipt of this, does not qualify the Assessments as suitable and sufficient.
• Please make yourself and your party aware of the nearest fire points. Fire fighting equipment is provided on the Park but caravanners and campers are advised to have suitable fire fighting appliances in their unit.
• The electricity supply on the Park is only 10 amp and therefore will not support domestic electrical equipment.
• The is a No Smoking Policy in and around all buildings on the Park.
• Kite flying is prohibited on any area of the Park.
• Only purpose built BBQ equipment can be used anywhere at Sleningford. However, this is with the strict understanding that after the BBQ is complete, any remaining ashes are not to be used to create any other form of open or ground fire. Fire pits, braziers, chimaeras, fire buckets etc are not permitted.

Pets
Dogs must be kept on a SHORT lead at all times. Pets should not be left unattended at any time in cars, tents, caravans or awnings. Any mess should be cleaned up immediately and disposed of appropriately, not thrown into long grass please. Only 2 dogs are allowed on each pitch unless prior agreement with the managers has been sought upon booking. We reserve the right to ask the owner of any animal to remove them from the Park if it is a nuisance or danger to other guests or their pets.

Pitches

• The size of the unit you are using, including tents and gazebos, must be supplied on the booking form to ensure that an appropriately sized pitch is allocated. Should you subsequently alter your requirements, we cannot guarantee to provide an alternative, suitably sized pitch.
• Pitches are available from 1.00pm on the day of your arrival. If you arrive earlier than this, you may be required to wait until your pitch becomes available.
• ALL pitches, including non electric ones, MUST be vacated by 12.30pm or noon on Bank Holidays. Late leaves can be agreed and paid for with the Managers before the day of your departure.
• We do not accept arrivals after 9pm. Please use ‘additional information’ on the booking form if you intend to arrive after 7pm.
• We do not allocate specific pitches at the time of booking. If a preference is specified, we will endeavour to allocate this but it must be clearly understood that this may be changed and is not guaranteed.
• We can not guarantee that family groups will be allocated pitches together if no mention of this is given on the individually submitted booking forms. Please use ‘addition information’ to tell us you are part of a reserved group.
• Electric pitches are approximately 10 metres wide. Therefore any unit over 5 metres wide (including guy ropes) should book 2 pitches in order to include their unit, car and any extras. This is subject to availability. If the size is not specified at the time of booking, we can not guarantee a suitable pitch will be available.
• All pitches should be left clean and tidy and clear of ALL rubbish. One black bag per pitch can be obtained, free of charge, from Reception in order that you can do this.

Complaints
If the Park receive 2 or more independent complaints regarding your party, the managers reserve their right not to accept any future bookings from anyone from that party or to refuse entry to the Park on arrival if said people are with another party booked in a different name.

If you have a complaint about anything during your stay please raise it with the managers or their representatives immediately so that we can take steps to rectify any issues.

SLENINGFORD WATERMILL CO LTD WILL NOT BE LIABLE FOR ACTIONS RESULTING IN DEATH, PERSONAL INJURY OR DAMAGE TO PROPERTY UNLESS ARISING FROM OUR OWN NEGLIGENCE OR OTHER BREACH OF DUTY. THIS EXTENDS TO ALL AREAS OF THE PARK INCLUDING THE RIVER.