Arrival & Departure.
Arrival: from 1pm only. No early arrivals.

• Check in at reception before entering the site.
• Do not share barrier codes.
• Last arrival 9pm and gates close 11pm.

Departure: standard check-out at 11:30am (10am for Watermill Lodge).

• Late leave up to 5pm may be arranged day before (availability & payment required).
• Remove all equipment promptly; large/damaged equipment must be disposed off-site.

 Booking & Payments.

• Each pitch holder must complete booking form and accept terms.
• Bookings are personal & non-transferable.
• Deposits are non-refundable.
• Full balance due 21 days before arrival.
• One-night stays: full payment on booking.
• Non-payment within 12 hours = automatic cancellation.

Amendments:

• No changes allowed less than 24 hours before arrival allowed.
• Date changes only within same season more than 21 days before.

Extras & Discounts:

• All extras must be paid for, even if unplanned. We do have surcharges for extra people, vehicles and larger sets ups.
• Discounts applied at booking only (one per booking).

Cancellations

By You:

• Deposit non-refundable. This is to cover administration costs.
• Cancel more than 21 days: refund of balance (deposit kept).
• Cancel less than 21 days: no refund.
• No refund for early departures, late arrivals, or poor weather.
• Holiday insurance recommended.

By Us:

• Cancellation before stay: full refund.
• Evacuation during stay: partial refund for unused days.
• No refund if evicted for rule-breaking.

Maximum Party & Visitors

• Max 6 people per pitch, up to 4 adults.
• At least one person 18 + per pitch; ID may be checked. We do not accept teen parties. 
• Sleeping only in caravans, motorhomes, tents, or purpose-built awnings with sleeping pods.

Visitors:

• Must pre-book and check in at reception; pay visitor fee.
• Limits: 4 visitors any age, or 2 adults + up to 4 children.
• Visitors must not disturb others; you are responsible for their behaviour (and dogs).
• Non-compliant visitors will be asked to leave immediately.

Pitches & Facilities

• Provide accurate unit size when booking.
• Specific pitches not guaranteed, requests considered.
• Pitches must be 3m apart, even if camping with other people on another pitch near you.
• Pitch correctly, incorrectly positioned Caravans/Tents/Motorhomes will be required to move.
• No more than one unit per pitch, except pup tents. No commercial gazebos allowed on Riverside pitches.
• Electric hookup leads must be at least 25m to ensure connection to Electric Hookup Units.
• Electricity: 10 amp; domestic appliances may overload bollards (you pay repairs).
• Family/accessible showers: for children under 5 or disabled guests only.
• Toilets/showers may close briefly, alternatives always available.
• We reserve the right to re-site any pitch of essential maintenance work or adverse weather conditions and/or ground conditions. Notice will be given wherever possible.

Children & Safety

• Children must not be left unsupervised.
• Young children must be supervised in river; safety gear recommended.
• Out-of-bounds: behind old Watermill, across river, vehicle barrier.
• Only soft balls; no water bombs.
• Parents responsible for safe play without disturbing others.

Dogs

• Max 3 dogs per pitch; no banned breeds.
• Dogs must be on short lead/tethered, never left unattended, and kept out of buildings.
• Owners must clean up immediately (use dog bins).
• Nuisance, Disobedient or aggressive dogs may be removed without refund.

Behaviour & Quiet Policy

• Respect family-friendly environment.
• No amplified music 10pm–10am; no noise after 11pm.
• There is a 10pm curfew on BBQ’s, music, driving and noise.
• Any guests who make excessive noise after 11pm will be asked to leave the site.
• Offensive, aggressive, illegal, or disruptive behaviour will result in eviction without refund.
• Guests liable for any damage caused by their party.

Prohibited Items

• No firearms, knives, crossbows, fireworks, illegal substances, generators, drones, kites, e-scooters, metal detecting.
• Alcohol responsibly consumed.
• No smoking in or around park buildings.

BBQs & Fires

• No open fires, fire pits, or chimeneas.
• Only proper BBQs allowed; disposables must be raised; a stand is available from reception.
• Charcoal only; BBQs must be completely out by 10pm and never left unattended.

Vehicles & Parking

• Max 2 vehicles per booking; you will be advised where to park and fee apply if your car is on site.
• Vehicles must comply with Road Traffic Act (MOT, tax, insurance).
• No commercial vehicles without permission/ please notify us is the rescue services are attending.
• No recreational vehicles/ E-Scooters (mobility scooters permitted).
• Gates closed 11pm–6am; use lay-by if leaving early.

River Use & Activities

• River use at your own risk. Children always supervised.
• Do not trespass on opposite bank.
• Canoeing/fishing require prior approval.
• Only fly-fishing permitted (a rod licence is needed).

Conservation & Safety

• Keep pitches tidy, take rubbish with you.
• Stay off fenced-off wildlife areas.
• Do not disturb habitats, plants, or animals.
• Report distressed animals to reception.

Groups

• Accepted: families, couples, singles, organisations.
• Not accepted: stag, hen, teen groups or (large groups unless via prior organisation).
• Provisional group bookings held 3 days, then released.

Liability & Complaints

• Not liable for death, injury, or property damage unless caused by our negligence.
• Complaints about your party may result in eviction without refund.
• Service complaints: raise immediately.
• Unresolved disputes → BH&HPA or ADR.

Data Protection

• Info used only for administration; not shared without consent.
• One follow-up email may be sent post-stay.

Park Rights

• May update terms/facilities for legal/safety reasons.
• Significant reductions in quality → may continue, change dates, or cancel for refund.
• May refuse, cancel, or refund bookings we cannot honour.
• Disturbance or rule-breaking → immediate eviction without refund.

 Price & Extras

• Price fixed once confirmed unless VAT changes.
• Additions after booking will be charged.
• No refunds for unused nights or extras.